Some of the more "generic" Services that can be provided by Kitry:
Business Process Modelling
In respective area we provide services our consultants (depending upon role) are well familiar (even certified) in known "Best Practices" such as PRINCE II, ITIL, ISO20000, BPMN etc.
Although managing Health & Safety in a Workplace is highly regulated today there need to be a Strategic approach on how to integrate and implement EHS before taking the next steps. As EHS often manages "sensitive" data e.g. employee records etc other regulations might be affected e.g. the Data Protection Act.
Design & Development
Before any type of development can take place there need to be a phase of Analysis and create a suitable Design and approach. Although Kitry has its own Method of Manage, Design and Develop we ensure it can be integrated to whatever standard that exist at our Client's site.
All Development & Customization follows the traditional System Development Life Cycle (SDLC) and can be carried out in the traditional Waterfall methodology as well as in Agile methodologies.
Internet Development (Java, ASP/.NET, PHP, Python, WebDev)
Client-server Development (VB/.NET, WinDev)
Database Development & Administration (Oracle).
Transition is a general term for moving from one stage into another stage i.e. Manage Changes. This applies both to Business Changes as well as more Technical and Operational Changes.
Kitry can offer to manage and coordinate the necessary changes that applies, both in terms of how EHS affects the Business and of course also the actual Changes that needs to take place when EHS is technically integrated and implemented within the Client's organisation.
Integration & Implementation
With the extensive experience Kitry's staff has gained over the years they know beforehand most of the areas affected by integration and implementation of a system like EHS hence they can support the Client in this phase of the project.
Handover to Client Organisation
Once EHS, with any agreed customisations, have been integrated & implemented there will of course be a Handover period to the Client's Business organisation as well as the IT organisation. During this period Kitry will provide "hyper care" i.e. ensure EHS is running and behaving as expected and at the same time transfer (after received training) knowledge to the staff.
At an agreed point EHS will go from "hyper care" into Business As Usual (BAU) state and a formal "Handover" document will be signed between all parties.
Training is an extremely important area when implementing a new/changed way of managing the Business as well as from an operation/technical perspective. For every Client there might be various ways of conducting the Training but below outline some well proven approaches to Training and later on Support (see Support).
The best proven approach is to focus the initial Training on a few people from the Client's organisation. This is of course applicable for both operational/technical training as well as functional (End User) training.
Kitry will train the Key User(s) and they will in turn train the rest of the organisation. Depending upon the size and location of the Client several Key Users can be appointed.
Once the training is carried out for the Key User(s) they also becomes the SPOC (see Support) than can liaise with Kitry's Service Desk in support cases.
Operation & Support is normally taken care of by the Client's own organisation in most cases. However, there are options where Kitry (through a 3rd Party) can provide the operations of EHS. Support is always initially taken care of by the Client's own Service Desk (1st level) and then perhaps forwarded to 2nd level which normally is the Key User (or Operations if technical issue) within the Client organisation.
Kitry, regardless of implementation option, will always act as a 3rd level Support function for functional issues.
There are a couple of options to consider in terms of where operations of EHS will take place and who actually manages it. Below are some options described but depending upon actual circumstances the operations and support can vary with the options.
With this option all necessary hardware and software is located within the Client's own facilities hence operations and technical/operational support will primarily be provided by the Client's own IT organisation.
Client's equipment hosted at a 3rd Party
In this alternative the equipment is located at a 3rd Party (Service Provider) hence the operation and technical/operational support is provided by the 3rd Party.
EHS hosted at a 3rd Party as a Cloud based solution
This option means that the Client do not need to worry about where the EHS services are provided from since it is (normally) a totally external solution where the Client's End Users connect to "their" EHS solution via an Internet connection. This way of implementing EHS is also known as "Software as a Service" (SaaS).
NB: Within a Cloud based solution all Clients have their own instance of the database i.e. no one else than the Client can access their data.
As described above, depending upon the operational solution, Kitry is in most cases not involved in the technical/operational support. Exception being of course if there in fact is something wrong with EHS.
Inital Functional Support at the Client side
If a user is having an issue with the EHS functionality they will normally contact their own Service Desk. The Service Desk might then assign the support case to the Client "Key User" (see more under Training) who have had a more detailed Training and Knowledge Transfer than the average end user.
Kitry Service Desk
Kitry has its own Service Desk where we can register, track and update support cases coming in from our Clients. From a Client perspective it is only the "Key User" that have access to Kitry's Service Desk and is acting as a Single Point Of Contact (SPOC) for access to Kitry. The SPOC and Kitry then liaise and once an issue is resolved the Key User/SPOC brings the solution to its own organisation.
Access to Kitry Service Desk is via the "Secure Area" icon at the bottom right of the Kitry web site.